FAQ - Frequently Asked Questions

What is Edition3000?

Edition 3000 is an online gallery founded by Claude Gasser and Stefan Hofer in 2018.

Edition3000 is a great way to buy curated, ready-to-hang limited edition prints that allow you to tell a story that is uniquely yours.

What do we Love?

We love photography and we want to share this Love with you.

What does Edition3000 offer?

We offer limited edition photographic prints in the highest quality. You can choose from hand-printed silkscreen prints and framed fine-art prints.

Limited Editions

What is a Limited Edition? 

Our limited editions generally have print runs of 50 to 150, every print is signed and numbered. The artist’s hand-signed signature on the back of our limited editions ensures each piece is one of a kind. The certificate also contains the date, print run, and edition number. Edition3000 guarantees the authenticity of its works.

Can I choose the size of my favorite piece?

Limited editions are produced in up to two different sizes.

What is the Quality of the Prints?

Our silkscreen prints are printed by hand in a printing studio in Zürich, Switzerland on high-quality paper reaching from 180g to 250g.

Our framed prints are printed with museum-grade materials and frames with sustainable, cut-to-order, solid wood frames.

How can I hang my picture?

Easily, securely, and right away. We deliver every piece with a pre-installed, professional wall-mount. 

Ordering / Payment / Shipping 

Will I receive an order confirmation?

Yes. After you have completed your online order, you will receive an order confirmation by email. 

What methods of payment are accepted?

On edition3000.com, you can pay by credit card or PayPal. To pay with PayPal, simply log in to your PayPal account when prompted to do so, review your order, and approve the payment. Credit card payment is possible with MasterCard, Visa, and American Express. We use the payment service provider Stripe for credit card payments.

How secure is my online payment?

Your online order is secured using modern SSL encryption. This way, we meet the standards for modern online purchases and always guarantee you the securest of transactions. 

How much does shipping cost?

Shipping to Europe, the United States, and Canada is FREE. 

For all other countries we apply the following shipping costs: 

Silkscreen Prints: €37,00 (around $42)

Framed Prints 50x70: €162,00 (around $184)

Framed Prints 70x100: €231,00 (around $262)

How long does it take until my order is delivered?

It can take up to 15 days for your order to arrive. 

What shipping/delivery options can I choose from?

Our standard is to always ship your art safely in specialty packaging, delivered to the address of your choice. 

What shipping partners does Edition3000 work with?

We work exclusively with certified shipping partners. These vary depending on the size of the art you order and the country it is being delivered to. DHL, UPS, Hermes, DPD, FedEx, and GLS are among the companies we trust. 

Can I track my shipment?

Yes. We send you a shipping confirmation including a tracking number that allows you to follow your order’s status all the way to your door. 

What happens if my art arrives damaged?

If the art arrives damaged, please contact us under hello@edition3000.com. We then arrange the return of the artwork. For documentation purposes, we always need photographic evidence of the damage. After the return is processed, we immediately have a new one produced for you. We dispose of the damaged picture so that it does not affect the limited edition print run. 

Questions

I still have a question. Whom can I contact?

You can contact us over hello@edition3000.com. Feel free to contact us with further questions.